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Troubleshooting Sync Issues
Fix problems with activity syncing from connected devices
Quick Checks First
- Ensure you're connected to the internet
- Check that your device connection is still active in Settings → Integrations
- Try force closing and reopening the WattsUp app
- Wait a few minutes - syncing can take time after completing an activity
Common Sync Issues
Activities not syncing from Garmin
If your Garmin activities aren't appearing:
- Check Garmin Connect app to ensure activity uploaded there first
- Verify WattsUp has permission to access Garmin activities
- Go to Settings → Integrations → Garmin and reconnect if needed
- Try manually triggering a sync by pulling down on the activities list
- Check that the activity is a cycling activity (other sports may not sync)
Activities not syncing from Wahoo
If your Wahoo workouts aren't appearing:
- Ensure your ELEMNT/device has synced to Wahoo Cloud first
- Check WattsUp has permission to access Wahoo workouts
- Go to Settings → Integrations → Wahoo and reconnect if needed
- Verify your Wahoo device is connected to WiFi or paired with your phone
- Try manually syncing your ELEMNT device
Old activities syncing but not new ones
If past activities synced but new ones don't:
- Your device connection may have expired - reconnect in Settings
- Check if you need to re-authorize WattsUp's access
- Some platforms require periodic re-authentication for security
- Try disconnecting and reconnecting your device completely
Duplicate activities appearing
If you see duplicate activities:
- You may have multiple device integrations connected
- Check if the same activity synced from different sources
- You can delete duplicate activities by swiping left on them
- Consider disconnecting redundant device integrations
Missing power data or heart rate
If activity synced but data is missing:
- Check the original activity in Garmin/Wahoo has the data
- Some data fields may not be recorded by all devices
- Ensure sensors were properly connected during the ride
- Try re-syncing the activity (delete and let it sync again)
How to Manually Sync
- Open the WattsUp app
- Go to the Activities or Calendar tab
- Pull down on the screen to refresh
- Wait for the sync indicator to complete
- Your latest activities should appear
Still Having Issues?
If activities still aren't syncing after trying these solutions, we're here to help!
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