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App Won't Open
Troubleshoot issues with the WattsUp app not opening or crashing
Quick Fixes to Try First
- Force close the app completely and reopen it
- Restart your device
- Check for app updates in the App Store / Google Play
- Ensure you have a stable internet connection
Common Issues & Solutions
App crashes immediately on launch
If the app closes right after opening:
- Update to the latest version from your app store
- Clear the app cache (Settings → Apps → WattsUp → Clear Cache)
- Restart your device
- If on Android, check if the app has all required permissions
- Try uninstalling and reinstalling the app (your data is safe in the cloud)
App freezes on loading screen
If the app gets stuck loading:
- Check your internet connection (WiFi or mobile data)
- Force close and reopen the app
- Try switching between WiFi and mobile data
- Wait 30 seconds - sometimes initial load takes time
- Clear app cache and try again
App won't open after update
If the app stopped working after an update:
- Restart your device first
- Check if your device OS is up to date
- Ensure you meet the minimum system requirements
- Try uninstalling and reinstalling the app
- Contact support if the issue persists
Blank white or black screen
If the app opens to a blank screen:
- Wait 10-15 seconds - the content may be loading
- Check your internet connection
- Force close and reopen the app
- Clear app cache and data
- Reinstall the app if the issue continues
Insufficient storage error
If you get a storage error:
- Free up space on your device (need at least 500MB)
- Delete unused apps or clear photo/video storage
- Clear cache from other apps
- Move files to cloud storage
- Try opening the app again after freeing space
System Requirements
iOS Requirements
- iOS 15.0 or later
- iPhone 8 or newer
- 500MB available storage
- Active internet connection
Android Requirements
- Android 8.0 or later
- 2GB RAM minimum
- 500MB available storage
- Active internet connection
How to Reinstall WattsUp
Your data is safely stored in the cloud, so reinstalling won't lose your activities or settings:
- Delete the WattsUp app from your device
- Restart your device
- Open App Store (iOS) or Google Play (Android)
- Search for "WattsUp" and reinstall
- Sign in with your existing account
Still Can't Open the App?
If none of these solutions work, we're here to help!
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