Activities not syncing to the app.
When a ride is in Garmin Connect or the Wahoo app but doesn't show up in WattsUp.
Different from a general sync issue. This is specifically when rides are confirmed in Garmin Connect or the Wahoo app, but never appear in WattsUp. Usually a connection that has stopped working, or an update from Garmin or Wahoo that never reached us.
Check these first.
- 01Confirm the ride is in Garmin Connect or the Wahoo app first.
- 02Open the calendar with the calendar icon at the top of the Train tab and pull down to refresh.
- 03Check Settings → Connections. Does Garmin or Wahoo still say 'Connected'?
- 04On that connection's page, 'Received from Garmin' or 'Received from Wahoo' shows the latest rides that arrived.
Common causes
"Ride is in Garmin Connect or Wahoo but missing in WattsUp"
The update from Garmin or Wahoo was delayed or never reached WattsUp.
Wait a few minutes, then pull down to refresh the calendar. If the ride is still missing after 30 minutes, upload its .fit file with the upload icon at the top of the Train tab. For Wahoo, disconnecting and connecting again also works: reconnecting imports your recent rides again.
"Garmin page says 'Reconnect to enable ride sync'"
Your Garmin connection was made before automatic ride sync, so it only lets WattsUp send workouts.
Tap 'Reconnect Garmin', sign in and allow activity access. New rides then import automatically, and your existing history stays.
"Only some metrics sync: no power, missing HR"
Sensors weren't paired to the head unit when recording.
Nothing to fix in WattsUp. The source file is missing that data. Check the original activity in Garmin Connect or the Wahoo app. Re-pair your power meter or heart rate monitor before your next ride.
"Ride shows up twice"
The ride was uploaded as a .fit file and also synced from Garmin or Wahoo.
Tap the copy you don't want on the Train tab or in the calendar, choose 'View Details', tap the delete icon at the top and confirm with 'Delete'. Rides that arrive from both Garmin and Wahoo are merged automatically.
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