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AI Coach Not Responding

Fix issues with your AI coach not responding to messages

Quick Checks First

  • Check your internet connection is stable
  • Ensure you have an active subscription (AI coach requires premium)
  • Wait 30 seconds - responses can take time for complex questions
  • Try force closing and reopening the app

Common Issues & Solutions

Message sent but no response

If your message was sent but the coach isn't responding:

  • Wait 30-60 seconds - AI processing can take time
  • Check if you see a "typing" indicator
  • Verify your internet connection is stable
  • Check if you've reached your message quota (free tier limit)
  • Try sending a shorter, simpler message
  • Force close the app and reopen

Error message when sending

If you see an error when trying to message:

  • Check your subscription status in Settings → Profile
  • Ensure you have a stable internet connection
  • Check if the WattsUp service status is operational
  • Try again in a few minutes - temporary service issues may occur
  • Update to the latest app version

Response is cut off or incomplete

If responses are incomplete:

  • Wait a moment - the response may still be loading
  • Check if there's a "Continue" or "Show more" option
  • Try asking the coach to continue or elaborate
  • If persistent, try starting a new conversation
  • Check your internet connection stability

Can't access AI coach at all

If you can't open or access the AI coach:

  • Verify you have an active premium subscription
  • Check Settings → Profile to see your subscription status
  • Try logging out and back in
  • Update the app to the latest version
  • If your subscription is active but access denied, contact support

Coach responses don't make sense

If responses seem irrelevant or confusing:

  • Try being more specific in your questions
  • Provide context about your goals and current training
  • Start a new conversation to reset the context
  • Check if your profile information is up to date
  • Try rephrasing your question differently

Reached message quota

If you've hit your message limit:

  • Free tier has a limited number of messages per month
  • Upgrade to premium for unlimited AI coach conversations
  • Your quota resets at the start of each billing period
  • Check Settings → Profile to see your current usage

AI Coach Subscription Requirements

The AI coach requires an active WattsUp subscription:

  • Free tier: Limited messages per month
  • Premium tier: Unlimited AI coach conversations
  • Check your subscription status in Settings → Profile
  • Upgrade anytime through the app

Still Having Issues?

If your AI coach still isn't working, we're here to help!

Contact SupportCustomize AI Coach

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