AI coach not responding.
Fix issues with your AI coach not responding to messages. Almost always a connectivity, subscription, or rate-limit issue.
Almost always a connectivity or rate-limit issue, not a fault with the model. The AI coach has had strong uptime since launch. If it's not responding, check your network and subscription status first.
Four quick checks before diving in.
- 01Check your internet connection is stable.
- 02On the free plan, check you still have coaching messages left this week.
- 03Wait 30 seconds. Responses can take time for complex questions.
- 04Try force closing and reopening the app.
Common causes
"Message sent but no response"
AI processing delay, network drop, or you've reached your message quota.
Wait 30 to 60 seconds. Check if you see a 'typing' indicator. Verify your internet connection is stable. Check if you've reached your message quota (the free plan has a weekly limit). Try sending a shorter, simpler message. Force close and reopen.
"Error message when sending"
Subscription not active, connectivity issue, or temporary service problem.
Check your subscription status in the Plan section of Settings. Ensure you have a stable internet connection. Try again in a few minutes. Temporary service issues may occur. Update to the latest app version.
"Response is cut off or incomplete"
Response still loading, or a network interruption mid-stream.
Wait a moment. The response may still be loading. Check if there's a 'Continue' or 'Show more' option. Try asking the coach to continue or elaborate. If persistent, start a new conversation and check your connection stability.
"Can't access AI coach at all"
Free weekly limit reached, subscription not recognised, or account issue.
If the message box says 'Weekly limit reached', you've used this week's free coaching messages. If you've subscribed, check that the Plan section in Settings says 'You're on Premium'. Try logging out and back in. Update the app to the latest version. If your subscription is active but you still can't reach the coach, contact support.
"Coach responses don't make sense"
Insufficient context, outdated profile, or a stale conversation thread.
Try being more specific in your questions. Provide context about your goals and current training. Start a new conversation to reset the context. Check if your profile information (weight, FTP, goals) is up to date.
"Reached message quota"
Free plan weekly message limit reached.
The free plan includes a limited number of coaching messages each week. The counter at the top of the Coach tab shows how many you've used, and your allowance resets every Monday. Upgrade to Premium for unlimited AI coach conversations.
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