AI coach not responding.
Fix issues with your AI coach not responding to messages. Almost always a connectivity, subscription, or rate-limit issue.
Almost always a connectivity or rate-limit issue, not a fault with the model. The AI coach has had strong uptime since launch. If it's not responding, check your network and subscription status first.
Four quick checks before diving in.
- 01Check your internet connection is stable.
- 02Ensure you have an active subscription (AI coach requires premium).
- 03Wait 30 seconds. Responses can take time for complex questions.
- 04Try force closing and reopening the app.
Common causes
"Message sent but no response"
AI processing delay, network drop, or you've reached your message quota.
Wait 30 to 60 seconds. Check if you see a 'typing' indicator. Verify your internet connection is stable. Check if you've reached your message quota (free tier has a monthly limit). Try sending a shorter, simpler message. Force close and reopen.
"Error message when sending"
Subscription not active, connectivity issue, or temporary service problem.
Check your subscription status in Settings → Profile. Ensure you have a stable internet connection. Try again in a few minutes. Temporary service issues may occur. Update to the latest app version.
"Response is cut off or incomplete"
Response still loading, or a network interruption mid-stream.
Wait a moment. The response may still be loading. Check if there's a 'Continue' or 'Show more' option. Try asking the coach to continue or elaborate. If persistent, start a new conversation and check your connection stability.
"Can't access AI coach at all"
Subscription not active or account issue.
Verify you have an active premium subscription. Check Settings → Profile to see your subscription status. Try logging out and back in. Update the app to the latest version. If your subscription is active but access denied, contact support.
"Coach responses don't make sense"
Insufficient context, outdated profile, or a stale conversation thread.
Try being more specific in your questions. Provide context about your goals and current training. Start a new conversation to reset the context. Check if your profile information (weight, FTP, goals) is up to date.
"Reached message quota"
Free tier monthly message limit reached.
Free tier has a limited number of messages per month. Upgrade to premium for unlimited AI coach conversations. Your quota resets at the start of each billing period. Check Settings → Profile to see your current usage.
Write to us.
Real humans in Melbourne. Replies within 24 hours, even on weekends.
Contact support