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Subscription Plans

View your subscription details and troubleshoot billing issues

View Your Subscription

To view your current subscription plan and status:

  1. Open the WattsUp app
  2. Navigate to Settings → Profile
  3. Your subscription tier and status are displayed at the top

About Payments

RevenueCat Payment Processing

WattsUp uses RevenueCat to manage subscriptions through your device's app store:

  • iOS users: Subscriptions are managed through Apple App Store
  • Android users: Subscriptions are managed through Google Play Store
  • Billing appears on your app store account statement
  • Payment method is the one linked to your app store account

Common Billing Issues

Subscription not showing as active

If you've subscribed but WattsUp doesn't recognize it:

  • Force close and reopen the app
  • Check your app store receipt to confirm payment went through
  • Ensure you're signed in with the same Apple ID / Google account used for purchase
  • Wait a few minutes - it can take time for the subscription to sync
  • Try logging out and back into WattsUp

Payment failed or declined

If your payment is not going through:

  • Check your payment method in your app store settings
  • Ensure your credit/debit card has sufficient funds
  • Verify the card hasn't expired
  • Update your payment method in App Store (iOS) or Google Play (Android)
  • Contact your bank if the issue persists

Charged twice or unexpected charges

If you see duplicate or unexpected charges:

  • Check if you have multiple active subscriptions
  • Verify you're not subscribed on multiple devices/accounts
  • Review your app store purchase history
  • Contact your app store support (Apple or Google) for refund requests
  • Contact us at jerry@watts-up.app if the issue persists

Subscription shows expired but I didn't cancel

If your subscription unexpectedly expired:

  • Check your app store subscription settings
  • Verify your payment method is valid and up to date
  • Look for any failed payment notifications from your app store
  • Review your bank/card statements for declined charges
  • Re-subscribe through the app if the subscription lapsed

Still Need Help?

If you're experiencing billing issues that aren't covered here, we're here to help!

Contact Support