Subscription plans and billing.
View your subscription status, understand how billing works, and fix common payment issues.
WattsUp subscriptions are managed through your device's app store — Apple App Store on iOS, or Google Play on Android. Billing appears on your app store account statement, and your payment method is the one linked to your Apple ID or Google account.
To view your subscription: open the app → Settings → Profile. Your plan tier and status are shown at the top.
- 01Force close and reopen the app — it sometimes takes a moment to sync.
- 02Check your app store receipt to confirm payment went through.
- 03Ensure you're signed in with the same Apple ID (iOS) or Google account (Android) used for purchase.
- 04Wait a few minutes — subscription recognition can take time.
Common billing issues
"Subscription not showing as active"
Payment may not have synced yet, or you're signed in with a different Apple ID or Google account.
Force close and reopen the app. Check your app store receipt to confirm payment went through. On iOS: ensure you're signed in with the same Apple ID used to purchase. On Android: ensure you're signed into the same Google account. Try logging out and back into WattsUp.
"Payment failed or declined"
Card declined, expired, or insufficient funds.
Check your payment method in your app store settings. Ensure your card is valid and has sufficient funds. On iOS: Settings → Apple ID → Payment & Shipping. On Android: Play Store → Payment methods.
"Charged twice or unexpected charges"
Possible duplicate subscription or charges from a previous billing cycle.
Check if you have multiple active subscriptions. Review your app store purchase history. Contact Apple Support (iOS) or Google Play Support (Android) for refund requests — contact us at jerry@watts-up.app if the issue persists.
"Subscription shows expired but I didn't cancel"
Payment method may have failed, causing the subscription to lapse.
Check your app store subscription settings. Verify your payment method is valid and up to date. Look for failed payment notifications from Apple or Google. Re-subscribe through the app if the subscription lapsed.
Managing your subscription
To cancel on iOS: Settings → Apple ID → Subscriptions → WattsUp → Cancel Subscription. On Android: Play Store → Profile → Payments & subscriptions → Subscriptions → WattsUp.
To update payment on iOS: Settings → Apple ID → Payment & Shipping. On Android: Play Store → Payment methods.
Downgrades apply at the next renewal, not immediately.
Contact Apple Support (iOS) or Google Play Support (Android) within 14 days for refund requests — we're happy to advocate if you email us first.
Write to us.
Real human in Melbourne. Usually Jerry. Replies within 24 hours, even on weekends.
Contact support